Energyconnett is a new, service-based business. This policy explains our approach to refunds for any fees paid for our assistance services. We believe in honesty and fairness.
Energyconnett provides informational, comparison, and consultation-based assistance for electricity and natural gas consumers. We are not an energy supplier, utility, or retailer. We do not sell physical products or energy plans directly.
As a new business, our primary service is helping you understand your options. If we charge a fee for any specific consultation or comparison service, this policy outlines your rights regarding refunds.
Key Point: Because we are a service-based business, our refund policy is designed to be fair while acknowledging that our time and expertise have value once a service is rendered.
This policy applies to any fees paid directly to Energyconnett for:
We do not control or set rates, fees, or terms of any energy provider. Any payments made to energy providers or utilities are subject to their own policies and are not covered by this policy.
Because our services are based on time and expertise, refunds are generally not provided once a service has been fully delivered. However, we understand that situations vary, so we review refund requests on a case-by-case basis.
You may be eligible for a refund if:
We are a new business and are committed to earning your trust. We will always try to find a fair resolution.
To request a refund, please contact us within 14 days of the original payment date with the following information:
Send your request to:
Email:
contact@energyconnett.com
Phone:
+1-855-690-1347
We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.
If a refund is approved, we will issue it using the same payment method you used originally. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment processor.
Refunds will be for the full amount paid, minus any non-refundable processing fees (if applicable and disclosed at the time of purchase).
The following are generally not eligible for a refund:
We reserve the right to refuse a refund if we determine that the request is abusive or fraudulent.
We may update this Refund and Return Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated policy will be posted on this page with a revised "Effective Date."
As a new business, we are learning and improving — we will keep this policy as fair and clear as possible.
If you have any questions about this policy or need assistance with a refund request, please reach out:
Email:
contact@energyconnett.com
Phone:
+1-855-690-1347
Hours:
Mon–Fri, 9am – 6pm (EST)
Effective Date: August 25, 2026
Energyconnett is a new, independent energy assistance service. We are not an electricity supplier, natural gas supplier, utility company, or public utility. We do not sell energy directly and we do not guarantee savings, rates, or provider enrollment.
Energyconnett provides informational, comparison and consultation-based assistance. Provider availability, plans, pricing, rates, terms, eligibility and service options vary by location and individual circumstances. We do not control or set rates, fees, or terms offered by any provider.
As a new business, we are building our operations and service offerings over time. We strive to provide accurate and helpful information, but we encourage consumers to independently verify all provider details, including pricing, fees, and contract terms, before making any enrollment decisions.
Energyconnett may receive compensation from participating providers, partners or other third parties. Compensation may influence which providers or offers are presented. Consumers should review all provider terms independently.
Contact us at contact@energyconnett.com with any questions about our services or this disclosure.